Help Center
Everything you need to know about booking bus tickets, managing trips, and using CorpoBus services.
Booking & Tickets
Go to the Search page, enter your departure city, destination, and travel date. Select from available buses, choose your seat(s), fill in passenger details and proceed to payment. You'll receive an e-ticket via email instantly.
Yes! During seat selection you can select multiple seats. Each seat will require a passenger's name and NID/Passport details during checkout.
CorpoBus charges a small convenience fee of S$0.50–S$1 per seat depending on the bus type. This is shown clearly before payment.
After booking, go to My Trips, find your booking and click "Download Ticket". You'll get a PDF with a QR code for boarding.
Date changes depend on the operator. Most AC buses allow date changes up to 24 hours before departure for a S$5 fee. Contact support for help.
Payments & Wallet
We accept PayNow, GrabPay, NETS, credit/debit cards (Visa, MasterCard), and your CorpoBus Wallet balance. All transactions are SSL-encrypted.
Your CorpoBus Wallet is a pre-loaded balance you can use for faster checkouts. Top it up via PayNow, GrabPay or bank transfer. Refunds from cancelled trips also go back here.
If a payment fails but money is deducted from your account, it usually reverses within 3–7 business days. If not, contact us at support@yourdomain.com with your transaction ID.
Yes! Check the Offers section on the homepage. Apply promo codes at checkout in the "Have a promo code?" field. Codes are case-sensitive.
You earn 1 point per S$1 spent. Silver members get 1.25x, Gold 1.5x, Platinum 2x. Points can be redeemed at checkout (100 points = S$1).
Cancellations & Refunds
Go to My Trips, select the booking you want to cancel, and click "Cancel Booking". Cancellations are allowed up to 2 hours before departure (varies by operator).
Refunds are processed within 3–5 business days to your original payment method, or instantly to your CorpoBus Wallet. Wallet refunds are always instant.
Yes. Cancelling 24+ hours before: 10% charge. 12–24 hours: 20% charge. Under 12 hours: 30–50% charge. See our full Cancellation Policy for details.
If the operator cancels or the bus is delayed over 2 hours, you are entitled to a full refund. Contact us immediately and we'll process it within 24 hours.