Cancellation Policy
Clear, fair, and transparent. Know your rights before you book.
Last updated: May 2026
Important Notice
Cancellation fees vary by how early you cancel relative to departure. Always cancel as early as possible to maximise your refund. Operator-cancelled trips receive a full refund with no deductions.
Refund Schedule
| Cancellation Time | Refund | Fee | Processing |
|---|---|---|---|
| 48+ hours before departure | 90% | 10% | 1–3 days |
| 24–48 hours before departure | 80% | 20% | 1–3 days |
| 12–24 hours before departure | 70% | 30% | 3–5 days |
| 6–12 hours before departure | 50% | 50% | 3–5 days |
| Less than 6 hours / No-show | 0% | 100% | N/A |
* Convenience fees (S$10–S$20) are non-refundable. Wallet refunds are instant.
Refund Methods
CorpoBus Wallet (Instant)
Refunds to your CorpoBus Wallet are processed immediately after cancellation is confirmed. This is the fastest method and recommended for future bookings.
Original Payment Method
Refunds to PayNow, GrabPay, or bank cards take 3–7 business days. CorpoBus initiates the refund within 24 hours.
Partial Refunds
If only some seats in a group booking are cancelled, a proportional refund is issued for those seats. The remaining booking stays active.
Rescheduling
Free Date Change (24+ hours)
You may reschedule your trip free of charge if done 24+ hours before departure, subject to seat availability. A S$5 fee applies for changes within 24 hours.
How to Reschedule
Go to My Trips → select your booking → click "Change Date". Select your new travel date and confirm. Your original ticket reference remains the same.
Reschedule Limit
Each booking can be rescheduled a maximum of 2 times. After that, the ticket must be cancelled and a new one purchased.
Operator Cancellations
Full Refund Guaranteed
If a bus operator cancels the trip for any reason, you are entitled to a 100% refund including the convenience fee.
Significant Delays (2+ hours)
If your bus is delayed by more than 2 hours and you choose not to travel, you are entitled to a full refund. Contact support within 30 minutes of scheduled departure.
Non-Refundable Situations
No-Show
If you fail to board the bus at the scheduled time without prior cancellation, the ticket is forfeited with no refund.
Charter / Full Bus Rentals
Bus rental bookings have a separate policy. A 30% deposit is non-refundable if cancelled within 72 hours of the event date.
Promotional Tickets
Some flash-sale tickets may be non-refundable. This is always clearly stated at the time of purchase.
Need to cancel your trip?
It only takes 30 seconds. Go to My Trips and select the booking.